We at First Federal Credit Union are proud of the high standards of quality and
service that have been our hallmark through the years. We are also proud of the
high standards of ethics and business conduct we have adhered since 1926.
With our growth, it becomes increasingly important to ensure we have communicated
our mission, our business beliefs, and our commitments in a clear and
It is comforting to know that First Federal Credit Union has always employed
people who have done what is right when faced with a business decision, and in
most cases this goes well beyond legal requirements. We have every confidence
that we will continue to act in this commendable manner.
We believe corporate responsibility consists of managing a business in a
manner that satisfies member needs, provides meaningful work for our employees,
and produces a quality return to our owners' interests (equity) to preserve
the health of the business.
These are high standards of behavior. We continually pursue these standards at First
Federal Credit Union, believing that a well founded reputation for integrity is a
priceless asset. Our intention is to offer a general guide for ethical considerations
in business activities by stating the basic principles to be observed by our
employees, and thus by US.
- MISSION STATEMENT
The mission of First Federal Credit Union is to satisfy member financial needs
by providing the best possible products and services with honesty and integrity.
- OUR COMMITMENT
- To Members (Owners):
First Federal Credit Union strives to offer superior products and services.
We believe that our past success has been a direct result of our commitment
to member service; service which emphasizes quality and competitive products
along with prompt and courteous service.
- To Employees:
First Federal Credit Union recognizes that its success depends upon employee
attitudes and performance. We select qualified employees and strive to create
an atmosphere conducive to quality performance by sharing information,
opportunities, and the rewards of a successful operation. We respect the
dignity and the rights of each person in our organization, and we strive
to provide equal opportunity, fair treatment, a safe work environment, and
challenging employment for all employees.
- To All:
First Federal Credit Union is committed to maintaining a healthy financial
institution so that its members will profit from their investment. We prefer
to focus on corporate health rather than growth, recognizing that growth is
generally a by product of a healthy organization.
- To Our Community:
We endeavor to be sensitive to the well being of our employees and the
community by sharing the responsibility for the economic, social, physical,
and cultural development of our community.
- OUR GOALS
- Growth Objectives
Although our primary focus is on health, we expect our efforts to result in
a asset growth that equals or exceeds the growth rate of our competition.
This includes ALL financial institutions (Banks, S&L's and other Credit Unions).
- Financial Objectives:
Our goal is to increase, or at minimum, maintain the financial strength of
the credit union. Meeting this goal commits us to a healthy balance sheet,
positive cash flow, earnings growth that equals or exceeds asset growth, and
regular cash dividends/interest to members.
- Marketing Objective:
Our goal is to serve the needs of our members with quality products and service.
Our strategy is to distinguish ourselves in the marketplace by providing superior
service with competitive interest rates in both saving and lending. We strive
to maintain a reputation for integrity in our member-owned financial institution.
- OUR BUSINESS CONDUCT
Our overriding goal is integrity in our products and in our business conduct.
Every First Federal Credit Union employee is expected to conduct business in a
way that is socially responsible. No act of impropriety will advance the
interest of First Federal Credit Union.
- Our policy is to obey the law in letter and spirit.
- We seek no special favors or considerations from suppliers, competitors regulators or government.
- We avoid relationships or arrangements with competitors that would limit the vigor of competition in our markets.
- We are straightforward and aboveboard in all of our relationships
- We convey true claims for our products.
- We endeavor to deliver quality products.
- We encourage fair comparisons of our products and services.
- We purchase on the basis of what is in our best interest by seeking maximum value for each dollar spent.
- We seek long lasting relationships with all whose activities touch upon our own.
- We comply with all generally accepted accounting rules and controls.
- We make no corporate payments to government officials or candidates for public office.
- We do not give gifts of other than nominal value or accept gifts of other than nominal value from those with whom we do business.
- We seek to conserve the resources and protect the quality of the environment in our community.
- MANAGEMENT COMMITMENT
and to set a personal standard of performance, which may serve as a model to others.
Employees should seek guidance on all questions of propriety before taking action,
for no one can be allowed to abuse First Federal Credit Union's good name through
Management has a special responsibility to communicate and enforce these beliefs
illegal or unethical acts.